Every conversation, one inbox.
Facebook Messenger, Instagram DMs, TikTok messages, lead forms, and website contacts all land in one Chatwoot-powered inbox — tagged with the vehicle, campaign, and platform that created them.
- Channels
- Messenger · Instagram · TikTok · Forms
- Speed
- Seconds, not daily exports
- Context
- Vehicle + campaign tagged on every lead
- Routing
- By channel, time, or team
Every conversation in one place.
Facebook Messenger, Instagram DMs, TikTok messages, and website form submissions all land in one inbox. The sales team works leads from one screen instead of jumping between five apps.
- Facebook Messenger, Instagram DM, TikTok messages
- Website contact form submissions
- Marketplace and Craigslist replies (with AutoPilot)
- Tag, assign, and hand off to teammates
- Notifications by app, email, or SMS — whatever your team uses
- Channels
- 5+ in one inbox
- Team
- Assignment + handoff built in
Lead ads, captured the moment they happen.
When someone fills out a Facebook lead form, the lead lands in your inbox seconds later — not in tomorrow's CSV export. Already tagged with the campaign and vehicle that produced them, ready for follow-up.
- Real-time delivery — leads in your inbox within seconds
- Auto-tagged with the campaign and vehicle that produced them
- Better conversion tracking even when iOS limits the pixel
- Routes to the right rep based on your team rules
- Speed
- Seconds, not daily syncs
- Context
- Campaign + vehicle tagged automatically
DMs in the same inbox as everything else.
When a shopper messages your Facebook page or Instagram account, the conversation lands in the same inbox as your forms and lead ads — with the full thread history. Reply right from the inbox.
- Send and receive — reply right from the inbox
- Full conversation history preserved
- Tag a conversation to a vehicle in inventory
- Auto-respond rules for after-hours coverage
- Channels
- Messenger · Instagram DM · TikTok
- Reply
- Two-way from the inbox
Know which ad, post, or vehicle drove each lead.
Every lead arrives with context: which campaign, which post, which vehicle, which platform. Your sales team starts every follow-up knowing exactly what the shopper was looking at — no more cold "hi, you reached out about a car?" calls.
- Per-lead source: campaign, post, vehicle, platform
- Click-through tracking for leads from your website
- Vehicle context follows the conversation
- Filter the inbox by source, platform, or vehicle
- Attribution
- Tracked per lead
- Context
- Vehicle, campaign, source platform
Route, assign, and escalate without lifting a finger.
Set the rules once: Facebook leads go to the BDC team, Instagram DMs go to the sales floor, after-hours messages go to whoever's covering. Tagging, assignment, and escalation happen automatically.
- Channel-based routing (FB → BDC, IG → showroom, etc.)
- Time-of-day rules for after-hours coverage
- Round-robin or weighted assignment
- Internal notes and a clear audit trail
- Rules
- Channel · Time · Vehicle
- Audit
- Full conversation history
Never let a lead die in another inbox again.
One screen. Every channel. The sales team works the leads. Marketing tracks the attribution. The leads close faster.